New Orleans will use AI to answer 911 calls instead of a human

New Orleans is using an AI triage tool to answer some 911 calls, specifically those related to auto accidents when all human operators are busy. The AI asks callers if they're calling about a reported accident at a specific location; if they answer "yes," they receive information, but if they answer "no," they're transferred to a human dispatcher. The department says this limited use helps reduce call volume and speeds emergency response times.